Faq's

What can I do if the product is not available in my size?
If a product is not available in your size, you can choose to be notified when it comes back in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We'll send you an email as soon as the item is back in stock. Please note that sometimes we may not be able to procure the item in your size. In such cases you will not receive a notification from us.
How can I find out if vefro.com delivers to my PIN Code?
You can find out if vefro.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.

The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
How long does it take for an order to be delivered to me?
We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.
How are orders on vefro.com delivered to me?
All orders placed on vefro.com are dispatched through our courier partners.
Does vefro.com deliver products outside India?
No. At this point, vefro.com delivers products only within India.
How do I apply a coupon?
You can apply a coupon on cart page before you place an order. The complete list of your unused and valid coupons is available under the my profile.
What is cashback? How do I redeem it?
Cashback is your store credit with vefro.com that can be used to pay for purchases on vefro.com. You get cashback when you return items to vefro.com or when you receive vefro.com Gift Cards. You can redeem your cashback on the Payments page.

You can check your cashback balance in your 'My profile' section.
How can I pay for my order at vefro.com?
We support the following payment options at vefro.com:
Cash On Delivery (available in select pincodes)
Credit Card
Debit Card
How does the COD (Cash on Delivery) payment option work?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. vefro.com offers a Cash on Delivery option for all orders between Rs. 700 and Rs. 10000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.
Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Your order value may be below Rs. 700 or over Rs. 10000.
Our courier partners may not support a Cash on Delivery option to your delivery address.
You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 10000, then the COD option will be disabled.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
I am being charged a VAT amount on my order. What is VAT?
Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.
How is the VAT amount decided?
Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:
Products which are sold at a net discount of 19% or above, VAT is not included in the price and an additional VAT will be collected over and above the discounted price.

Products which are sold at Maximum Retail Price or at a net discount less than 19%, VAT is included in the price and no additional VAT will be charged. Net discount is essentially the product price less of product discount and coupon discount, if any.

Max 9% VAT on Footwear and max 5% VAT on other categories is applicable. Note: In case the product ordered in an apparel, then actual VAT (which is a maxiumum of 5% currently) will be charged and for non-apparel products a maximum VAT of 9% may be collected from you and remaining will be funded by vefro.
If I return the purchased product will the VAT amount charged be refunded?
Yes. If you return the product the applicable VAT amount will also be refunded to your vefro cashback account.
If I cancel my order will the VAT amount charged be refunded?
Yes. If you cancel the order, the applicable VAT amount will also be refunded to your vefro cashback account.
What are the shipping charges on vefro products?
vefro offers free shipping within India on all products if your total order amount is Rs. 700 or more. Otherwise Rs. 99 will be levied as Shipping Charges.
How do I check the status of my order?
You can check the status of your order at any time at this link. This page also has a courier tracking number that can be used to track the status of the order at our courier partner's website. It may take up to 24 hours for the order status to be updated on our courier partner's website.
How can I check if vefro.com delivers to my PIN Code?
You can find out if vefro.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.
The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
How long does it take for an order to be delivered to me?
We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.
I just cancelled my order. When will I receive my refund?
If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your vefro.com Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account.
If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.
What is the difference between a payment return and a payment refund?
Return: A payment return is when vefro.com process the your return request and paid amount is added to your my profile account at vefro.com
Refund: A payment refund is when vefro.com process the paid amount by you to your bank account.
What is vefro.com's 20 day return and exchange policy? How does it work?
vefro.com's 20 day returns and exchange policy gives you an option to return or exchange items purchased on vefro.com for any reason within 20 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. You can ship an item back to us. In such cases, we will credit your cashback account with Rs.50 to cover your cost of shipping the product back to us. Once we receive your return, we will review the product and will credit the amount you paid for the products as cashback into your vefro.com account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to payment@vefro.com
Order Number
Bank Name
Account Holder Name
Bank Account Number
Branch Address
IFSC Code

You can exchange an item purchased from vefro.com for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately. The following products sold on vefro.com are exceptions to this policy: Certain innerwear, cosmetics, socks, deodorants, perfumes, phone cases, fashion accessories, hair accessories cannot be exchanged or returned. The list of items where returns or exchanges is not supported includes: Bra, Vests, Briefs, Trunks and Lingerie. Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings. Mittens, Socks and Wrist-Bands. Fine jewelry and electronic products must be returned within 7 days of delivery
How do I return a product to vefro.com?
To return a product to vefro.com, please follow these steps:
Create a Returns Request online by going to the My Returns section of vefro.com. You can return almost all products purchased from vefro.com within 20 days of receiving the product. Follow the screens that come up after clicking on 'Return a Product' button. Please make a note of the Return ID that that we generate at the end of the process.
Fill out a returns form: You can use the returns form that was sent with the order or download and print one at the link available by clicking on your return ID. If you don't have the returns form or can't access a printer, please write the following information on a sheet of paper and use that sheet as the returns form:
Order No
Return Id
Keep the item ready to ship it to us: Self-ship your return to us. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.
Pick-up: If you choose to schedule a pick-up, please put the product with accompanying tag and a filled out returns form in a packet. Leave the packet ready and open to expedite the return pickup. We will credit your account with cashback once our rep has reviewed and picked up the item.
Self-ship: If you choose to self-ship, please pack the product in its original package with accompanying tags and a filled out returns form. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.
We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the My vefro section.
How do I place an exchange request on vefro.com?
If you would like to exchange some products purchased from vefro.com, please follow these steps:
Create an exchange request online. You can exchange any product purchased from vefro.com within 20 days of delivery by going to the My profile section. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
Fill out a returns form for the original product that you are exchanging. You can use the returns form that was sent with the original order. If you don't have a returns form, please write the following information on a sheet of paper and use this sheet as the returns form.
Original Order Id
Exchange Order Id Place the product in a packet but do not seal it. In the packet, please include the product along with the tags that it came with and a completed returns form.
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
At any time, you can track the status of your exchange requests by going to the My profile section.
How long would it take me to receive the refund for my return?
It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore the return time really depends on the time it takes the courier company to deliver the packet to the returns processing facilty.
How do I return multiple products from a single order?
If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single return form.
Does vefro.com pick up the product I want to return from my location?
Currently we pickup returns only in select PIN Codes. If your delivery location is serviceable, you will be able to see and select the pickup option when you queue your return online.
We will pick up the return within 72-96 hours of your placing the request. Please keep the return shipment ready.
I would like to Self-Ship the return myself to vefro.com. How can I do this?
If your pincode is not covered by our pickup service, you will need to self-ship the return item by courier. If we do not offer a return pick up service in your area or you choose to ship the return to us, please send the return package and the returns form inside to the nearest delivery centre. For all self-shipped returns, you will be reimbursed Rs. 50 towards your shipping costs. This is subject to your returns being inspected and successfully processed upon receipt at our end
Where should I send my return?
You can send the return to any one of the following addresses The Returns Desk
What are the benefits when I create an account?
When you create an account with vefro.com, you will instantly earn following set of coupons. 500 off on purchase of Rs. 1200 or more. Alternatively, you could register with vefro.com using the 'Connect with Facebook' option, and instantly earn following set of coupons. 500 off on purchase of Rs. 1200 or more. Please note that you will receive the sign up benefit based on the method you use to sign up on vefro.com for the first time. This will be added to your My profile section.
How can I refer my friends?
If you would like to refer your friends, please follow these steps:
Go to the My Referrals tab in your My profile section.
You have the option to import the email addresses of friends from your Gmail, Yahoo! Mail, AOL Mail or Outlook accounts. Choose your email account and follow the steps to select the contacts you wish to invite. You can also manually type in email addresses, separating each one with a comma. We will invite your friends to join vefro.com on your behalf by sending them an email with a link inviting them to register.
Alternatively, you can click on the icons below the page to refer your friends through Facebook and twitter. You can also distribute your invitation link through your blog, social network, instant messengers and your website by pasting your referral link along with a personalized message for your friends and followers.
Do note that your contacts would have to create accounts on vefro.com using the link shared by you or through the link in the referral email. The referral benefit would not be credited to you if your referred contacts are already registered on vefro.com
What benefits do I receive if I refer friends to vefro.com?
You earn Rs.500 when each of your referral registers with vefro.com. This is added to your My profile account as a coupon of Rs.500, valid for 15 days. You can redeem this against any purchase of Rs.1200 and above. You also earn Rs.1000 when your referred friends make their first purchase. This is added to your My profile account as a coupon of Rs.1000, valid for 30 days. You can redeem these against purchases of Rs.2,000 and above.
How can I redeem my coupons?
You will be required to verify your mobile number before you can start redeeming your credits. On initiating the verification process, you would need to register using your mobile number. Do note that you can only create one account with your mobile number to receive your registration and referral benefits.
How do I purchase a vefro.com Gift Card?
To purchase a vefro.com Gift Card, please go to our Gift Card page and enter the required information. We will email the gift card to the recipient instantly. The recipient can redeem the gift card and use the amount to pay for his or her purchase on vefro.com
I just received a vefro.com Gift Card. How do I use it?
To use a Gift Card, click on the 'Add Gift Card' button in the body of the email. You will be taken to the vefro.com website where you will need to sign up or login to your account. Once this is done, the Gift card value is instantly added to your Cashback account and can be used for any vefro.com purchase.
You can also add a Gift Card to your vefro.com Cashback account by going to Gift cards section in the 'My profile' section of the website. You can also redeem a gift card while you are making a purchase. Simply enter the gift card code in the payment options tab.
What should I do if I have not received the mail that contained a Gift Card?
If you have not received the Gift Card, please contact the sender and ask him to resend the Gift Card. The sender can resend the Gift Card email from the Gift Card section on the vefro.com website.
Please note than once the Gift Card has been resent, the most recent email must be used to add the Gift Card to your account.
Do vefro.com Gift Cards expire?
Yes. Unless redeemed, vefro.com Gift Cards expire one year from the date of issue. Once the Gift Card has been redeemed into the recipient's cashback account, the cashback never expires.
How do I cancel a Gift Card?
You can cancel a Gift Card if it has not been redeemed by your recipient. If the Gift Card has not been redeemed and you would like to cancel it, please add the Gift Card to your own account. The amount will be transferred to your Cashback account and can be used to purchase another Gift Card or products on vefro.com We do not allow bank / cash refunds on Gift Cards.
What Payment Methods are available for Gift Cards?
You can purchase Gift Cards using any payment method that vefro.com supports except Cash on Delivery
Can I use vefro.com to send gifts to others?
Yes, you can use vefro.com to send gifts to others. For an additional charge of Rs. 20, you can choose to gift wrap your order by selecting the option in your shopping bag. Vefro.com sends gifts in a very fancy special packaging for your special one’s. Your gift will also include a personalized message from you.
What payment methods can I use to pay for a gift order?
You can use any payment method that vefro.com supports, except Cash on Delivery. You can also use your Cashback balance to pay for the order.
Will the pricing, discount and payment information be displayed on the package sent to the recipient
No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.
Can I apply a coupon or discount on the gift wrapping charge?
No. Discounts and coupons are not applicable on the gift wrap charge.
Who can return the gift?
Both the sender and the recipient can put in a request to return the gift item. A sender can return an item by visiting the My Orders tab in his My vefro section. The gift recipient can call our customer support to return a gift item. The refund amount will be credited to the sender's Cashback account.
Please note that when you return an item, the gift wrap charges are not credited back.

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